Auckland International Airport New Zealand
As one of New Zealand's top moving companies, we at New Zealand Van Lines are dedicated to providing the highest standards of service possible. Whether you’re moving locally, to another town, or another country you’ll benefit from our total commitment and personal, professional services.
New Zealand Van Lines Ltd is a New Zealand owned Company whose core business is providing domestic and international household removal and relocation services to the New Zealand corporate and private sectors.
Purchased in 1986, the Company has grown to become a leader, and the largest privately owned company in the New Zealand Household Removals Industry. A strong and continued growth in market share since then has seen the Company expand nationally to thirteen offices and develop a worldwide network of quality agents, ensuring New Zealand Van Lines is well placed to service all our clients’ removal requirements.
With a Board of Directors who have extensive day to day working knowledge of our Industry and a strong commitment to remaining the company of choice, we will continue to develop and grow our services in line with the requirements and expectations of our customers.
New Zealand Van Lines is totally committed to the highest standards of service and quality control. On-going training and adherence to documented procedures ensure our standards are maintained at the highest level at all times.
Submitted by Peter & Pat Braithwaite on Tuesday, Jul 04, 2017
The staff who packed and moved our goods to storage and later to our new location were helpful, courteous and efficient. However, the introductory sales administrator gave us misleading information and a flawed quote that caused considerable difficulties and stress on the pack out day. The initial quote and work details were seriously flawed e.g. no provision was made to deliver goods to our new location and no provision was made to actually pack all goods on departure - staff admitted no instructions had been given to them regarding packing etc. Extra payments were then demanded by management for packing and final delivery. We have shifted household 15 times prior and this experience was the worst for administrative preparation and clarity of communication. We would not use this company again nor recommend it to others.
Submitted by Hilary Sillis on Friday, Jun 23, 2017
Fantastic company. very nice people. took a major stress off us and was done so quick and everything arrived in perfect condition.
Submitted by Amanda Growcott on Wednesday, Jun 07, 2017
Overall the move went okay a bit of water damage due to the weather but the staff were very apologetic and helpful.
Submitted by Nicola Johnston on Sunday, Apr 30, 2017
Initial contact and all communication after requesting a quote was fantastic - timely and informative. On the moving day the boys arrived pretty much on time and were polite and considerate. The only hiccup was the driver ran over and damaged some garden edging. However, we were disappointed at the other end (the next day) when our shipment arrived. A lot of the furniture was wet ( it was stored in the truck overnight and the weather was atrocious so I can only assume the rain got into the truck) and a couple of boxes were sodden on the bottom. Unfortunately one of these had precious books in them which are now ruined. Again the boys were polite and considerate, despite our displeasure at the condition of some of our contents. Overall, it was not a bad experience but not a brilliant one.
Submitted by José Machado on Thursday, Apr 27, 2017
NZ Van Lines were friendly and efficient, from the start of the process in Auckland all the way to safe delivery of our possessions in Hamilton. The crew in both centres were well trained and listened to any particular concerns we had about fragile items.
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