CBD Movers

Submitted by RC on Wednesday, Jun 16, 2021

Please dont use this company. The 2 guys that did our move were very unprofessional and did not want to do their job. They made a dent in our 2 door fridge because they tried to squeeze it to a single door way. They did not bother to estimate if it will fit. What is worse is they never apologized and just told us things like that happen. Definitely never recommending and using this company!!

Submitted by S Ferdous on Wednesday, Jun 09, 2021

The most UNRELIABLE and IRRESPONSIBLE movers company in Auckland possibly in the country. All they can do is take the booking and send confirmation via txt and email 100 times but when providing service is big ZERO. My booking was at 4pm which was confirmed via ph call, txt, email few times then at 4.15pm they called me saying their truck broke down and they can't manage another truck. So they won't be able to come to do the job until next morning. My house was sold and had settled on that day. Legally the house needed to be vacant that day no matter what. They had put me through enormous stress and pressure. I was lucky enough to get another mover after 5pm in the weekdays. Even after, these bunch of jerks kept on ringing me to get the job for next morning. NEVER EVER THINK OF USING THEM. Time wasters.

Submitted by SM on Wednesday, May 05, 2021

DO NOT USE THIS COMPANY. Over 5 HOURS LATE to the job, damaged our furniture & are lying to avoid responsibility Our dining table was wrapped at pickup but they removed this, which resulted in major damage. When they arrived at our new place, we found the table wasn't even secured?! The company held our beds hostage until we paid, but wouldn't provide an invoice. We'd already agreed with head office that we could pay online later that day. The movers admitted that this was a really "rude" policy. They then tried to overcharge us by a significant amount. They offered us $40 compensation but this doesn't even cover the overcharging!! The movers took photos of the damage & acknowledged the situation. As soon as I emailed the company to complain, their story changed and we were told that it was not their fault. They told me I was outside of the eligible complaint window, despite me having evidence of the phone calls and emails I sent. Terrible, terrible movers.

Submitted by Lava on Monday, Feb 15, 2021

TOTAL RIP OFF STAY AWAY!!!! Was overcharged for a job, provided proof of times movers arrived and departed then was completely ignored. They love accepting your money but will put you on hold every time you call to avoid refunding your money. Even with PROOF they still pass you around to different people. This company is a joke!

Submitted by Cliff Hack on Sunday, Dec 13, 2020

Do not use these clowns. Our daughter booked them well in advance of the move last Friday. Note that new owners moving in on the same day. They were told the truck would arrive between midday and three. When the truck had not arrived by 3pm, our son-in-law rang them and was told 5:30. Rang again around 5:45 to see where they were and was told too late they would come the next day. At which point they were told Saturday was too late, they had to be out that day. Son-in law told them not to bother coming Saturday. We managed the move ourselves with a trailer well into Friday night. Saturday morning CBD truck arrived. The driver was rude to my wife. At no time did they try to make contact to advise of delays. pity the lowest rating is a 1. if I had a choice it would be a minus.