Wish I had seen these reviews before booking. the service was terrible, really lazy unprofessional movers. A number of items damaged and I am still waiting 3 weeks on for a response on my complaint and damages- contrary to any of their supposed customer service commitments. STAY WELL AWAY FROM THESE PEOPLE.

Submitted by Catrin on Thursday, Mar 05, 2020

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CBD Movers Most Recent Reviews


Best. Move ever relaxing quick efficent polite men will be sure to use your service next time thank you

Submitted by Margaret Barwell on Friday, Mar 22, 2024

Time management was good. Packing my stuff into truck could of been better

Submitted by Bronwyn Hutching on Friday, Mar 15, 2024

I was not happy very slow and there didn’t know what to do I got told I get two men and I got a boy who didn’t what to be here

Submitted by Warth on Wednesday, Mar 06, 2024

Great service. Would recommend

Submitted by Loz on Tuesday, Mar 05, 2024

Two people came, thank you so much for working so hard. I will contact you again if I need a truck. Thank you for your hard work

Submitted by Rne Group Limited on Monday, Mar 04, 2024

Fantastic lovely gentleman, great manners and respect

Submitted by Angus on Monday, Mar 04, 2024

Excellent team of movers. Fast and efficient.

Submitted by Mitchell Haikney on Monday, Mar 04, 2024

Consulted with all the way on a complex move.

Submitted by Clinico on Wednesday, Feb 28, 2024

Thank you for your service. Made moving less stressful.

Submitted by Hannah on Wednesday, Feb 28, 2024

Very good service and the 2 guys worked very hard until the job was done. Very polite as well. Would highly recommend CBD movers

Submitted by Karen Jenkiins on Tuesday, Feb 27, 2024

The day I was moving my long term flat, I was really nervous, but CBD movers sent me two wonderful men, they were fast, kind and made me relax. I trusted them and I was satisfied the result. Thank you so much.

Submitted by Keiko Sasaki on Monday, Feb 26, 2024

The team was very helpful and communicating with them was easy too.

Submitted by Sarah Tomas on Monday, Feb 26, 2024

Very professional. Both the movers completed the job quickly and transported my belongings safely. Thank you.

Submitted by Clarence on Monday, Feb 26, 2024

Great moving company for local move for us. 2nd time used them, standards are great and pricing amazing

Submitted by Troy Clarry on Monday, Feb 26, 2024

Amazing and helpful guys. Quick to get the job done. Used the Wellington guys

Submitted by Mark Sagato on Sunday, Feb 25, 2024

Efficient, friendly and affordable, these guys made my move a lot simpler !

Submitted by Catherine Davies on Thursday, Feb 22, 2024

You guys said to me that you will come between 2-3pm But you arrived after 5pm So left waiting all that time,when we could of done something else. So you waste our time. Also you guys sent a truck which was short on height for a fridge which you had to lie on the floor so had to wait overnight before i can turn it on. So i will be going to another moving company next time.

Submitted by - on Thursday, Feb 22, 2024

Below Average. The truck was definitely NOT a 2/3 bedroom home size. The fridges needed to be laid flat - this was not discussed with me during booking, so all food and freezer stuff needed to be sorted out with ice and buckets for the move, and then we needed to wait 8 hours before we could switch the fridges on again. The guys BARELY covered the furniture with any blankets. I had to prompt them multiple time to do it. We even had to source our own bubble wrap and boxes to supply extra cushioning to ensure nothing got damaged during the move. One of my bedframes got damaged because of improper packing. Won't be using CBD movers again.

Submitted by Marelize Coetser on Thursday, Feb 22, 2024

Very professional, they were on time and nothing was damaged during the movie

Submitted by Sajid Simeon Ali on Thursday, Feb 22, 2024

Great company, very efficient. The driver was easy to deal with and very proffessional. The mover really didnt say much.

Submitted by Adam Phillips on Thursday, Feb 22, 2024

Great! Very efficient

Submitted by Daisuke Hirata on Wednesday, Feb 21, 2024

Came on time and were efficient in moving everything.

Submitted by Alya on Wednesday, Feb 21, 2024

Great fast friendly service, the only reason for a 4star rating instead of 5 was we asked for the fridge and freezer to come out first as we worried our food would spoil. Other than that amazing communication and speedy service

Submitted by Allanah on Wednesday, Feb 21, 2024

Super happy with the people that helped us

Submitted by Veronica on Wednesday, Feb 21, 2024

We were very pleased with the service of CBD movers. They were excellent.

Submitted by Kerry Rodger on Wednesday, Feb 21, 2024

We were very pleased with the service of CBD Movers, they were excellent

Submitted by Kerry Rodger on Wednesday, Feb 21, 2024

Great service, I 100% recommend.

Submitted by Maripaz Adonis on Monday, Feb 19, 2024

It was an quick and excellent service. My special thanks to Anmol and Nihal who worked out the thing so nicely. May god bless them.

Submitted by Ameep Shah on Monday, Feb 19, 2024

Really good service, thankyou!

Submitted by Sian on Monday, Feb 19, 2024

Booking process was informative. Mover was friendly, nice and good communucation. I just felt nuisance for review after booking, Got 2-3 messages, email, call to rate, all this feel too much. Perhaps an email and message is fine.

Submitted by Harpreet on Thursday, Feb 15, 2024

Well priced, moved efficiently. The movers assessed what had to be moved and where from at pick up, and assessed where things were being moved too at drop off - got the job done quickly and correctly. Only downside was hard to hear on phone calls and one redundant call that reiterated previously established information.

Submitted by David on Wednesday, Feb 14, 2024

Very good service, only issue was there was a language barrier as movers have english as second language & some things we asked not sure they understood. Also difficult to understand some of the questions asked of us. Will not be first choice when moving again.

Submitted by Nicola on Wednesday, Feb 14, 2024

Watch out for hidden costs as these are not talked about during the whole process, they also slow down the loading to milk extra hours, before the move on the actual day they call you to see if the price goes over who can pay this!!!!? Like seriously on the day unbelievable... there are stair fees, call out cost all sort of extras so dont use these guys very dodgy, shifty and not straight up at all save yourself the stress, moving is stressful enough without these muppets.

Submitted by Ardy on Wednesday, Feb 14, 2024

It was all good.

Submitted by Dony on Wednesday, Feb 14, 2024

Great work by the team.. Very reliable and efficiently carried out the job. Overall, Cost effective .

Submitted by N Gounder on Wednesday, Feb 14, 2024

I couldn’t recommend a better moving company. Would use again

Submitted by Jaz on Tuesday, Feb 13, 2024

Great guys Got the job done quickly and effectively

Submitted by Monisha on Tuesday, Feb 13, 2024

??great this company was efficient

Submitted by Matt on Tuesday, Feb 13, 2024

Movers done the job very well.

Submitted by A. Mony on Tuesday, Feb 13, 2024

The men who moved my furniture were excellent and the reason I've given your company a five rating. The price was competitive also The communications before the move were terrible. I spoke to about 8 different people and at times there didn't seem to be anything recorded when l spoke to someone. Thanks

Submitted by Ann Fass on Tuesday, Feb 13, 2024

Great service, very efficient and friendly

Submitted by Vanessa Hoare on Tuesday, Feb 13, 2024

The guys did a really good job. Hemand and his mate was really flexible and very helpfull with the moving. They were very cooperative and mindful about the hours to make sure the moving is productive.

Submitted by Paul George on Monday, Feb 12, 2024

Very respectful.Great help.Pleased with the good work.Thank you again.Twice on 25/1/24 and 2/2/2024

Submitted by Eliz A on Monday, Feb 12, 2024

Vety respectful.Turned up and communication was good.Pleased withvthe work thank you

Submitted by Liz A on Monday, Feb 12, 2024

Excellent friendly and efficient service.

Submitted by Robert Gordon on Sunday, Feb 11, 2024

Great experience. Prompt and good communication. Will use again.

Submitted by Scott Pearce on Friday, Feb 09, 2024

Great service. Quick and easy.

Submitted by Stacy on Friday, Feb 09, 2024

Great work by the team. Very reliable and cost effective.

Submitted by N Gounder on Friday, Feb 09, 2024

We did not have major issues with the movers. They were good, but quite slow - we now know of other movers who have managed much bigger moves in under 2 hours. The 3 stars are ONLY for the movers. CBDMovers as an organization warrants 0 stars based on our experience - total lack of professionalism, original quote offered with a discount was completely revised after completion of move. Wasted movers' time as well as our time for a good 45 minutes trying to finalize the payment. It was a big hassle, we will not be reusing this service or recommending to others.

Submitted by Niru on Friday, Feb 09, 2024

Movers were friendly and professional. However, company has a lot of hidden extra costs which are not well explained or advertised on the website.

Submitted by Sam on Friday, Feb 09, 2024

CBD Movers were perfect in moving the items. The moved my 3 bedroom house in Auckland in just 3.5 hours with due care & skill without any hassle. I would recommend them to all.

Submitted by Sharon Mitchell on Friday, Feb 09, 2024

Do not use CBD. They did not turn up on booked day. No apology for the muck up. Instead, they hung up on me. Did not offer a discount for mucking me around and then the movers stole 2 of my artworks . I refused to pay the full amount so thry are now threatening me. Bunch of unprofessional theives.

Submitted by Kelle Aspinall on Monday, Dec 04, 2023

Two men who came to move were quite friendly and worked as per instructions provided

Submitted by Jimmy S on Monday, Nov 06, 2023

Great work. The movers were very professional

Submitted by Nisha S on Monday, Nov 06, 2023

One of the best movers in NZ. They did the job in a very fantabulous way. Would surely recommend them to all.

Submitted by Rachel S John on Monday, Nov 06, 2023

Wanted to move my 2 bedroom house. They moved safely with due care. One of the best movers.

Submitted by Trevs Tj on Monday, Nov 06, 2023

CBD movers were amazing. They moved very fastly in cheap price. Would recommend to all.

Submitted by Tammy Smith on Monday, Nov 06, 2023

CBD Movers were the best which i have used. They performed the job very fastly without any damages. Followed all my instructions and worked accordingly

Submitted by Chuck Jones on Thursday, Nov 02, 2023

CBD Movers help me clear my storage locker, they contacted me as they said they would ahead of time, allowing me to meet them and open the gates for them. Their staff were helpful and very able-bodied to handle the task. The goods were delivered swiftly and efficiently, and we're willing to help with placement of the items at their location and though they made a mistake with parking ;) They still apologized and help rectify the issue. Overall, I gave them short notice and yet still they helped me and gave me a good, efficient experience in the process of it all. Very happy and would recommend to anyone.

Submitted by Trevor on Wednesday, Nov 01, 2023

Very professional

Submitted by Sujata on Wednesday, Nov 01, 2023

On time, Friendly, and cost effective service.

Submitted by Hemraj on Wednesday, Nov 01, 2023

BE WARNED! this has to be the worst moving company i have used. Firstly they were late and then overcharged me by $140. When i confronted them they starting speaking in there own language, laughing as they had ripped me off. iI then spent hours over the phone demanding my refund and kept Distrusting service, would not recommend to anyone.

Submitted by Sue Baxter on Tuesday, Oct 24, 2023

1. The movers were rushing the job and kept asking if that is everything. 2. Because they were in a rush, a few heavy items were left at the property! 3. They didn't even bring any of the beds upstairs in the bedroom and left everything in the lounge. I had to ask them to move the fridge and freezer to the kitchen but everything else was left in the lounge. 4. The guy asked me very rudely how I'll pay. I said EFTPOS because that was the agreement over the phone. He said I didn't bring the EFTPOS machine so I need to find another way. Again, moving is a very stressful day. You guys are not helping! 5. He wanted cash, I didn't have cash so I offered to bank transfer the funds. At this point, I was on an important call so I put the call on loud speaker so I can open my mobile banking app. The guy grabbed my phone (while I was on a call) and he said he will enter the bank account number. You don't grab other people's phone!!

Submitted by Gerard Frayco on Saturday, Sep 30, 2023

Very Good Service

Submitted by Zas D on Tuesday, Sep 19, 2023

The most stressful and appalling experience ever. DO NOT USE THIS COMPANY. Didn’t even finish the job. Days late to even arrive. All of my things left outside. I could cry. Not even my kids stuff got bought in. I described the property accurately they never asked for photos and I even paid the extra charge for stairs which were never used.

Submitted by Megan on Monday, Dec 05, 2022

By far the most appalling ‘service’ ever experienced. They cancelled three days in a row. Moved half the items required and then decided to leave everything on the driveway. The move was prepaid and the ‘work’ stopped 2.5 hours before what had been paid for. The company are rude. I’m really quiet beyond being able to describe just how appalling and stressful dealing with this company is. For goodness sake DON’T USE THEM

Submitted by Kelly on Monday, Dec 05, 2022

DISHONEST, Misrepresentative, appalling service - Please pick another company Unfortunately I didn't read the other terrible reviews. Worst company I have EVER dealt with. Their model is to quote cheap and smash up charges on move day. Head office does not communicate to the moving team so moving day becomes a giant frustrating mess. Quoted me an amount to pay and I paid the agreed 50% deposit and then on moving day this amount was changed to include an additional fee that had been initially waived. Also on moving day, although I previously explained (multiple times) that my double door fridge needed to be moved up 1x flight of stairs, they called me just 20 minutes out from the agreed move time and said they couldn't move the fridge without an additional 2 x movers and talked about a new ‘stair fee’ that came out of the blue. I then was going to be charged the full fee that did not have my previously paid deposit removed from the amount. - Please pick another company

Submitted by Paul on Friday, Jan 28, 2022

Adam thank you so much for looking after me so well. You are so obliging in making moving easy for me ....the customer. You answered all my questions and nothing was too much for you to arrange. Your customer service is excellent, your understanding greater.

Submitted by Trish Clueard on Friday, Nov 19, 2021

worst moving company in New Zealand. changed our booking the night before arriving and then they did not follow through with the new time they gave us and cancelled two hours after they were suppose to arrive leaving myself and my pregnant partner stranded as we had to move on this particular day and could not push it out any further with such short notice. No offer to help us with our issue. absolutely worse service all they had to say for themselves was sorry would not recommend to anyone

Submitted by Rodney on Thursday, Jul 29, 2021

DO NOT USE THEM. Wish I had seen the previous reviews before engaging them. Totally unprofessional. Booked in for 10AM on Sunday. At 10:30AM I call not seeing them and they told me they would be there at 3PM. Then they change it to after 3PM before 6PM. They they call up and say they will come the next day. I had to take a day off from work. They 2 moves who come did not have adequate training or gear, not even gloves. They are rookies, and don't have any real experience moving furniture. Nearly get injured two time, so I had to be close by to monitor. Damage furniture as well. Totally unprofessional, STAY AWAY.

Submitted by Vj on Thursday, Jul 15, 2021

Please dont use this company. The 2 guys that did our move were very unprofessional and did not want to do their job. They made a dent in our 2 door fridge because they tried to squeeze it to a single door way. They did not bother to estimate if it will fit. What is worse is they never apologized and just told us things like that happen. Definitely never recommending and using this company!!

Submitted by Rc on Wednesday, Jun 16, 2021

The most UNRELIABLE and IRRESPONSIBLE movers company in Auckland possibly in the country. All they can do is take the booking and send confirmation via txt and email 100 times but when providing service is big ZERO. My booking was at 4pm which was confirmed via ph call, txt, email few times then at 4.15pm they called me saying their truck broke down and they can't manage another truck. So they won't be able to come to do the job until next morning. My house was sold and had settled on that day. Legally the house needed to be vacant that day no matter what. They had put me through enormous stress and pressure. I was lucky enough to get another mover after 5pm in the weekdays. Even after, these bunch of jerks kept on ringing me to get the job for next morning. NEVER EVER THINK OF USING THEM. Time wasters.

Submitted by S Ferdous on Wednesday, Jun 09, 2021

DO NOT USE THIS COMPANY. Over 5 HOURS LATE to the job, damaged our furniture & are lying to avoid responsibility Our dining table was wrapped at pickup but they removed this, which resulted in major damage. When they arrived at our new place, we found the table wasn't even secured?! The company held our beds hostage until we paid, but wouldn't provide an invoice. We'd already agreed with head office that we could pay online later that day. The movers admitted that this was a really "rude" policy. They then tried to overcharge us by a significant amount. They offered us $40 compensation but this doesn't even cover the overcharging!! The movers took photos of the damage & acknowledged the situation. As soon as I emailed the company to complain, their story changed and we were told that it was not their fault. They told me I was outside of the eligible complaint window, despite me having evidence of the phone calls and emails I sent. Terrible, terrible movers.

Submitted by Sm on Wednesday, May 05, 2021

TOTAL RIP OFF STAY AWAY!!!! Was overcharged for a job, provided proof of times movers arrived and departed then was completely ignored. They love accepting your money but will put you on hold every time you call to avoid refunding your money. Even with PROOF they still pass you around to different people. This company is a joke!

Submitted by Lava on Monday, Feb 15, 2021

Do not use these clowns. Our daughter booked them well in advance of the move last Friday. Note that new owners moving in on the same day. They were told the truck would arrive between midday and three. When the truck had not arrived by 3pm, our son-in-law rang them and was told 5:30. Rang again around 5:45 to see where they were and was told too late they would come the next day. At which point they were told Saturday was too late, they had to be out that day. Son-in law told them not to bother coming Saturday. We managed the move ourselves with a trailer well into Friday night. Saturday morning CBD truck arrived. The driver was rude to my wife. At no time did they try to make contact to advise of delays. pity the lowest rating is a 1. if I had a choice it would be a minus.

Submitted by Cliff Hack on Sunday, Dec 13, 2020

I was very impressed with the speed of the movers.very efficient and not dragging out the time at all. That was the only positive i have to say. Customer relations / friendliness.....3/10. I was told the couch would not fit through the door. 2 furniture movers couldn't get the couch into the flat without "breaking it". I told them to go and get the other two (smaller) items from the ground floor. Decided to tey it myself. Spun the couch around and single handedly, rather effortlessly got the couch into the flat on my own. Slight damage to door and door frame though, which they said was me "breaking" it into the flat. I heard the crack of wood as they were trying to get it in. To be told it would not fit, by 2 removal men, only to fit it in easily on my own, after damage to door frame......I will not use this company again, and will not reccomend them.

Submitted by N/a on Friday, Nov 27, 2020

Absolutely terrible! I would highly recommend avoiding this company. 4 hours after they said they would arrive they cancelled. No calls, no apology. Just awful

Submitted by Jacqui on Sunday, Oct 18, 2020

Damage. Damage .damage....Reportedly told the manager would get back to me so we could discuss the claim. Kept on hold 45 minutes and then disconnected.. Very polite but it’s just a front for someThing shady. Everything looks up front on the website but it’s NOT. No full names given for the manager Perry or Sofia... Address for CBD movers.? Pay extra and go somewhere else. Maybe we all need to get together on this so others don’t go through the same headache.

Submitted by Tracey on Sunday, Oct 04, 2020

Garbage service. Serious disappointment and inconvenience to my family. Unreliable, dishonest, unprofessional. We will be contacting the Commerce Commission about your business ethics and getting legal advice. Less than 0 rating.

Submitted by Not Applicable on Sunday, Sep 27, 2020

The job itself was done okay, however the mattress had not been secured and when it arrived it had doubled over in half. No blanket had been used to place the bed base or Mattress on, rather it was just put the floor of the truck. I was most surprised to find out about the $45.00 deposit was NOT treated as a deposit and the full invoiced amount was charged even though the $45.00 deposit was noted on the invoice and marked that it would be deducted. from the final charge at the delivery address, The job was just inside the 1 hr from door to door. This is verified by a phone call the movers mad to ,me when they reached the pick up address to enquire whether it was the front or the back flat and the time of the credit card payment at the delivery address. that gave them 14 minutes to complete the job to take something 700 metres up the road as had been discussed in the initial enquiry and noted on the invoice. Certainly CANNOT RECOMMEND this company.

Submitted by Murfitt on Thursday, Aug 13, 2020

WARNING!!!!SCANDELOUS PEOPLE NEVER USE THEM I AM TAKING USE TOO COURT

Submitted by Envy on Monday, Feb 24, 2020

The moving and packing tips were very helpful. The extra help to remove the arm rests from the chairs greatly assisted with the move. Very professional, friendly and helpful service by Manroopak and Sarbrinder-well done!

Submitted by Audrey And Family on Sunday, Dec 01, 2019

Rip off service. They don’t care about customer time and value. Totally crape. Please never ever go with this guys because your time is money when you are moving

Submitted by Patel on Friday, Nov 29, 2019

The worst moving experience ever , damaged furniture, scraped walls and dents what a costly moving experience, showed up 5 hours late and for what they charged was not cheap would never use them again or refer them be warned!

Submitted by Frankie on Monday, Oct 28, 2019

The movers were amazing, very professional. However, I had an issue with the price I was quoted when I confirmed the move and the price they tried to charge me at the end (double the agreed amount). We came to a settled amount but still $40 more than what i had agreed to pay. I emailed through but no one responded and then when someone rang to ask me to do a survey, I told them my thoughts and they told me they would call me back but still yet to hear from anyone.

Submitted by Kayleigh Thomas on Thursday, Aug 29, 2019

We were quite nervous confirming a booking with CBD Movers after reading the feedback online however we cannot fault the company or team who moved us Sunday. The team of Ankit and Manroopak were on time, polite, industrious, careful with furniture and whitewear and completed the pack and unpack in an hour - well inside the time frame we had expected and a lot cheaper than quoted. Both guys were just fantastic. The booking and confirmation process seemed involved however the text message the day prior requiring confirmation of the booking was reassuring. We will certainly use CBD Movers again as we can't fault the experience. Well done!

Submitted by Brett Holleron on Tuesday, May 07, 2019

Absolute worst service. Cancelled my move with only 1 working day notice despite booking a week in advance and despite telling them I couldn't be flexible with the date I had booked. They are real keen to take your money but not do the work. Guy on the phone continuously spoke over me, terrible customer service. Then couldn't even find my payment I had made. Do not recommend. Absolute cowboys. Save your time and sanity and go with a more reliable company. Now I'm stuck scrambling to find a new mover.

Submitted by Victoria on Saturday, Dec 15, 2018

Excellent service, happy with the job!!!

Submitted by Jamie Ashley on Saturday, Feb 17, 2018

They give the best loading and unloading service at very cheap prices.Nice n genuine teammates always up for help and flexible! Will definitely recommend to everyone!!

Submitted by Gina Messey on Wednesday, Feb 14, 2018

I was referred to CBD Movers Auckland by a friend and they didn't disappoint me. I had a small removal over a short distance, the boys at pickup and delivery worked efficiently. I highly recommend this company to anybody no matter the size or distance.

Submitted by Nathan Dean on Friday, Feb 09, 2018

They were on time and did a quick easy move for me. No probs. Would definitely recommend them.

Submitted by Sandra on Saturday, Mar 04, 2017