To Expensive!Will not use Grace Removals ever again!

Submitted by Dee Carlier on Saturday, Oct 27, 2018

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On January 17th I had Grace Removals come to remove my furniture from my unit in Auckland and to store it in Christchurch. I paid premium ultimate cover insurance. At the time of removal, the team ran out of stickers, and my unstickered goods were taken but not written on the inventory. On April 26th, I had my furniture assembled in my new rental in Christchurch. I noticed my washing machine was missing. During this past week I have noticed these things missing: a cabinet with teaching resources in, an ironing board, some kitchen ware, broom, clothes rack. I have rung up Grace Removals and was advised that as the goods were not stickered its hard to prove they were missing. I have emailed Grace Removals twice and have had no acknowledgement. I am absolutely appalled at the shocking service I have experienced. Please investigate this matter.

Submitted by Joy Paton on Friday, May 06, 2022

Thank you for your reply. I note your comments that a company representative will be in contact with us has been a week now and no contact from surprises there!

Submitted by Philip Cox on Saturday, Jun 15, 2019

Excellent company. Fast, carefull courteous, obliging. Gladly recommend to anyone.

Submitted by Caroline Scarlett on Friday, Mar 15, 2019

Was shocked when I saw the invoice!I moved house 10 times over the past 18 years and never had a such a high invoice with any other Removal Company!Also never had a contract of 9 pages to read with any other Company!I am partly to blame because I didnt read all off the 9 pages of the contract!I was to busy packing and organizing my move and totally stressed out because of it!I will never use Grace Removal Group Ltd again!

Submitted by Dee Carlier on Thursday, Oct 18, 2018

They were brilliant. Packed the truck with care and were on time, quick and took great care of our stuff. Would recommend them to anyone!

Submitted by Stephen Coates on Monday, Oct 30, 2017

I found Grace Brothers removal coming great. Great people great service. I'd give you a 10/10.

Submitted by Carol Thiele on Wednesday, Sep 27, 2017

Very happy with this moving company, professional, reliable, pleasant to work with.

Submitted by Cobb-vantress Nz on Monday, Sep 25, 2017

Nice crew, very efficient as planned.

Submitted by Je Lepelletier on Monday, Aug 28, 2017

I have emailed them twice over the last few weeks requesting a quote from them, and they have no bothered to reply or to send me a quote. That is disgusting customer service.

Submitted by Laura on Monday, May 29, 2017

Very good. Came in and wrapped breakables prior to move. The guys were very friendly and fast on move day.

Submitted by Carla Green on Monday, Mar 06, 2017

Although we had some initial communication difficulties, they were awesome on the day. No damages even though difficult access to new address.

Submitted by Mary Ross on Friday, Feb 17, 2017

We were very happy with Grace Removals right from start to finish. They were very efficient, hard working & friendly. Would happily use them again.

Submitted by Vivienne Mcinnes on Wednesday, Feb 08, 2017

They were a very good company to deal with. Just a couple of things: I had to ring around on the day before our container was delivered in Nelson to find out what time it was getting delivered because no one had contacted me. Also the insurance was VERY expensive to move our house lot of furniture and I was surprised by this. So factor this in when looking at companies.

Submitted by Tanya Watts on Wednesday, Jan 18, 2017