Auckland New Zealand 1072
Smart Express is an Auckland based moving company that was established in 2005.
They provide a range of moving services including:
Submitted by Shaun on Monday, Oct 09, 2017
The move was great. The movers showed up on time, and although we didn't know they were outside for 10 minutes we weren't charged until we had made contact. The movers were all fast and energetic, even despite a steep driveway/stairs at the destination. There was a small mix-up regarding our quote for just two movers and the fact that three showed up on the day. We were initially charged for the three movers, but when we brought this up the company was willing to charge us at our initial quote. In the end, we partially split the difference as the move was much faster due to the third mover. Overall it was a very positive experience and the manager/owner we spoke to about the mix-up dealt with it professionally and courteously.
Submitted by Bree on Sunday, Jul 23, 2017
They arrived late, as they made the booking for the wrong time, however the move itself was awesome.
Submitted by Barbara Paskell on Friday, Apr 28, 2017
I used this firm because they were WINZ accredited. The 3 movers were great. Very friendly and my belongings were handled with care. It was my new Landlord's driveway that cracked in several places though because they assured my landlord the truck was under the weight they would allow on the property. When I phoned the office of Smart Express to put through a complaint the office lady informed me that they had sub-contracted the job winz had paid them to do, as well as telling me that the companies they subcontract to aren't winz accredited, they share the winz accreditation number. I am paying winz back for what was paid to Smart Express, so I'm not impressed by the way my move was done by a company I hadn't chosen, and without my consent. I assumed I'd be safe in choosing a winz accredited removal firm. I was deceived right from the day they booked me in, because they should have told me they already had the day booked. I won't be recommending them to anyone else.
Submitted by Debbie Bocock on Thursday, Apr 27, 2017
Great to deal with; competitive price; fast and efficient - will definitely use them again.
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