Trust Movers

Submitted by Ginevra Molly Weasley on Tuesday, May 04, 2021

Verbally abused my partner and demanded payment after taking 3 times longer to complete the move which had taken 5 mates and a van less time to do when they moved us to our temporary accommodation. The 2 "movers" milked being paid by the hour - carrying items together instead of using a trolley, multiple toilet breaks at pick up and drop off locations, "moving" would stop when taking or making one of many phone calls (some from unhappy customers), lifting the ramp at the back of the truck with only a few items on it to soak up time, they have no clue how to pack or drive the truck properly either and we suggest you ask to see their truck driving license and the trucks maintence book to ensure the safety of your belongings if by some reason you choose to use these muppets. Has a customer ever claimed through their insurance? Just can't trust what Trust Movers web page says they'll do. Absolute amateurs who take advantage of people during an extremely stressful time moving home.

Submitted by Danielle on Thursday, Nov 05, 2020

We moved office and they transported everything to the new location. They broke a brand new computer screen in transit and completely denied it!! We couldn't get ahold of them and they kept making excuses saying that 'The Manager' would call us back but they NEVER did, after trying to get ahold of the manager for 2 weeks. They lied about their insurance policy and they were really ignorant over the phone. They also tried to charge us an extra $100 under the table. Customer service was appalling! Highly recommend NOT using this company. They were not careful with our belongings, bad communicators and terrible customer service.

Submitted by Jess on Saturday, Apr 04, 2020

FIRSTLY 2hours late. was booked for 2pm. didnt show till 4pm. no contact till I called at 3.30 wanting to know when would arrive. SECONDLY, both left at same time for new address - they however arrived 30 MINUTES after i arrived!!! so clearly mucked around and took detours.... THIRDLY when booking i told them the new house was an upstairs unit with stairs when they finally showed they said OH we cant get your furniture up there... they then started to threaten me they would leave my furniture outside at the bottom of the stairs as its NOT there problem. at this point i was very distressed and trying to contact owner/BOSS who was apparently in a meeting. FOURTH - they have caused damage to both a WALL AND FURNITURE. FIFTH was quoted $80 PER HOUR and a $40 call OUT FEE. at 1.5 HOURS = $160. i was charged $181.00 I Emailed and tried calling and am yet to have a response and this is over 2 weeks later. i moved on the 20/03/2020. AVOID AT ALL COSTS - ITS NOT WORTH THE STRESS

Submitted by Carol & Don Fisher on Wednesday, Nov 20, 2019

Great service, friendly staff, job well done.

Submitted by Sajjad Ferizadeh on Saturday, Nov 09, 2019

The worst movers, they said they will be there at 3 called back at 5 canceling at not picking up my calls, and the following came at 6 when they were supposed to be there at 3. We had pre paid for 4 hours and they had one hour left they didnt go and bring the rest of my stuff even though it was a 5 minute drive.