I booked my appointment for a quote approx 1 week in advance. I shuffled my other appointments around to accommodate Grace Bros. 40 mins after appointed time i phoned to see where the consultant was. No one new. Thought it had not been entered up although they had my details. Received a phone call at 50 mins past the appointed time. He was on his way. When I queried his lateness he said "I could take the appointment or leave it - it did not worry him". I said he could come, as he was 5 mins away but that he only had about 20 mins to do the job as I had to go to an appointment. When he left he said I would hopefully get the quote the next day. As yet, 5 days later, it still has not arrived. Perhaps as I suggested he should have phoned to say he was running late - then he feels there was no urgency to get my quote to me. Very poor pe0ple skills. I have used Grace Bros many times over the years but will never ever ever phone for a quote again.

Submitted by Sally on Monday, Nov 09, 2020

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The warning signs started; very slow email replies, our contact person was always OOO, we couldn’t get time with Grace to understand and discuss our insurance needs, and a Danish referral Grace tried to contact to talk about his experience with Grace never replied. We had paid AUD300 to get a specially designed casing to protect our most expensive and beloved furniture - a marble coffee table, bought for USD+2,500. The movers were 3 hours late and didn’t give any notice about this. That meant that we got our cleaning appointment later in the day canceled and had to rebook flight tickets to Sydney. Our beloved marble table was broken into two pieces. And then we truly got to see the worst side of Grace. Grace refused to compensate. Grace didn’t even offer to compensate us for the cost of the casing. It is the worst feeling ever, and we can therefore with all of our hearts, travel experience and manners recommend that you stay far, far away from Grace Removals.

Submitted by Jakob T. on Wednesday, Sep 15, 2021

Although I work for Grace Removals I am impressed by the attitude of the staff and indeed management there. There will always be little problems here and there but the things Grace do to manage those is beyond reproach and it is so cool to see that they really do care to make your move as stress free as possible. They actually really get upset when something goes wrong. Thanks Grace you are a pleasure to work for!

Submitted by Mike on Saturday, Sep 12, 2020

Grace Removals arrived 15 mins early, the guys were fantastic, very efficient, fast and kept us informed at all stages. Truck packed amazingly. Service was very professional and can't praise guys enough. Thanks for making our move so easy & stressfree.

Submitted by Barbara West on Thursday, Feb 21, 2019

Great! Even when there were hick ups - they went the extra mile!

Submitted by Noeline Tierney on Thursday, Apr 27, 2017

Fast, friendly and professional. First moving company I have used who I would use again.

Submitted by Martin on Thursday, Apr 27, 2017

They were very good when they remove the goods. They have given work order to someone else when they delivered . That service not up to the mark.

Submitted by Kokulan on Wednesday, Feb 08, 2017

Two friendly, great guys turned up on time and immediately got stuck in. The truck was soon packed and off we went to our new home. Unloading took about 1 hour. Grace removals are a great company to use and I would use them again. I gave 4 stars because nothing is perfect! I almost gave 5 stars though. Thanks Grace removals!

Submitted by Joe on Wednesday, Feb 08, 2017