Fast, friendly and professional. First moving company I have used who I would use again.
I booked my appointment for a quote approx 1 week in advance. I shuffled my other appointments around to accommodate Grace Bros. 40 mins after appointed time i phoned to see where the consultant was. No one new. Thought it had not been entered up although they had my details. Received a phone call at 50 mins past the appointed time. He was on his way. When I queried his lateness he said "I could take the appointment or leave it - it did not worry him". I said he could come, as he was 5 mins away but that he only had about 20 mins to do the job as I had to go to an appointment. When he left he said I would hopefully get the quote the next day. As yet, 5 days later, it still has not arrived. Perhaps as I suggested he should have phoned to say he was running late - then he feels there was no urgency to get my quote to me. Very poor pe0ple skills. I have used Grace Bros many times over the years but will never ever ever phone for a quote again.
Although I work for Grace Removals I am impressed by the attitude of the staff and indeed management there. There will always be little problems here and there but the things Grace do to manage those is beyond reproach and it is so cool to see that they really do care to make your move as stress free as possible. They actually really get upset when something goes wrong. Thanks Grace you are a pleasure to work for!
Grace Removals arrived 15 mins early, the guys were fantastic, very efficient, fast and kept us informed at all stages. Truck packed amazingly. Service was very professional and can't praise guys enough. Thanks for making our move so easy & stressfree.
Great! Even when there were hick ups - they went the extra mile!
They were very good when they remove the goods. They have given work order to someone else when they delivered . That service not up to the mark.
Two friendly, great guys turned up on time and immediately got stuck in. The truck was soon packed and off we went to our new home. Unloading took about 1 hour. Grace removals are a great company to use and I would use them again. I gave 4 stars because nothing is perfect! I almost gave 5 stars though. Thanks Grace removals!