Auckland Auckland 2022
New Zealand Van Lines provide local, long distance and international moving services to people and businesses throughout New Zealand.
Submitted by Ivy on Monday, Apr 30, 2018
We used NZ Van Lines for relocating our stuff from Auckland to Sydney. They did all the packaging for us so we thought it must be very professional. However our 70'' TV arrived with an arched and broken screen. Apparently, a couple of layers of bubble wrap doesn't do the job. Thank god we bought the insurance but again we had to pay $250 excess. There were also 2 missing boxes when they first delivered our stuff in Sydney and we had to phone them and did a warehouse search which took another few days. The good thing is they found the boxes but they should have done a better job ensuring they've got all the boxes in the first place. Not very impressed with the service after we paid over $3500 for the transportation and another $600 for the insurance.
Submitted by The New Zealand Redwood Company on Monday, Dec 04, 2017
Everything delivered when they said they would and for how much they said it would cost. Unfortunately, we missed out on a couple of our plants but not a big issue so we were just super stoked to get everything up to the North Island. Thanks again.
Submitted by I Lynch on Saturday, Oct 07, 2017
Excellent. The whole process from the initial meet, quote; the guys wrapping and packing thru to the truck driver. Arrived at the destination as stated. No complaint and highly recommended.
Submitted by K Gill on Saturday, Oct 07, 2017
Excellent service, on time, very friendly and took great care with my items. Would highly recommend.
Submitted by Peter & Pat Braithwaite on Tuesday, Jul 04, 2017
The staff who packed and moved our goods to storage and later to our new location were helpful, courteous and efficient. However, the introductory sales administrator gave us misleading information and a flawed quote that caused considerable difficulties and stress on the pack out day. The initial quote and work details were seriously flawed e.g. no provision was made to deliver goods to our new location and no provision was made to actually pack all goods on departure - staff admitted no instructions had been given to them regarding packing etc. Extra payments were then demanded by management for packing and final delivery. We have shifted household 15 times prior and this experience was the worst for administrative preparation and clarity of communication. We would not use this company again nor recommend it to others.
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