They were meant to turn up between 10am - noon, and at 11.30 I had to phone to follow up, but assured they were coming. At about 12.45 they messaged to say they were an hour away. They finally arrived about 1.45, but fortunately, it got better. The company sent 3 guys, although one was in training. The training guy only broke one thing, but the other 2 guys were friendly and efficient. Although behind schedule the move went pretty efficiently.
Best not to use this company. They wanted to change the times to an earlier one. I agreed. The driver spent most of the time being angry about the parking to which we had no control over. We were aware that he would NOT be towed as it was very private a street in Auckland that no one went down, also we would be near the van. We had fairly listed our items. However, the guy showed up with a regular sized van. Told me he won’t be taking the extra stuff or making a second trip. We agreed as we would sort the other items. The driver did not load the truck. Instead said he will come back a 5pm -7pm this was okay. However, when I called, a guy named David picked up. And when I voiced my concerns regarding the time frame of which the driver would be back. He said 7pm! I asked if he may come earlier since the driver managed to come on time at 9am! David was agressive and angry towards me! He then cancelled the service. This after he had already taken payment. I am now fighting for my money.
Outstanding service, keep me up to date with text and emails throughout. Hghly recommend. A plus.
Fantastic service! Was kept updated through out the process. The goods came in good condition and they were courteous. Would definitely recommend to friends and family. You guys rock!
Astoundingly inept. Confirmed a pick-up time from a Trade Me seller on Sunday morning (I was the one being delivered to ). After more than an hour late, driver's phone still going to voicemail. Both seller and I LIED to by dispatcher for 3 hours. First, "Sorry, he's just 20 minutes away" - 1 hour later - "Look, he's only three minutes away"... finally "Oh, he was never coming because his battery got stolen so you'll need to find someone else". Unfrickingbelievable. Can't rate low enough.
Extremely friendly and professional service from Julia on the telephone. We had a small hitch with the charge but this was sorted out promptly. We will definitely use Transfervans again especially for items that wont fit in a motor vehicle.
Great communication and service. Very happy to recommend.
They were great . It was last minute but they managed to squeeze us in . Great communication and the guys were really helpful . Will definitely use them again.
The service was very convenient for me as I was able to book online the day before hassle free. My mover was very helpful and efficient and I would definitely recommend the service to others.
On time, efficient and very easy to deal with - would definitely use again.
I can recommend them highly. They replied promptly with cost, kept in communication. Difficulty encountered with men collecting furniture from a rest home – mistake made by rest home staff re name given and wrong item was taken. However, no further charge made for the return of the wrong item and further trip with the right chair. I would give Transfervans 10 out of 10.
Great service - driver arrived on time, packed my stuff quickly and delivered with no hassles
Although the staff were friendly and punctual and the costs reasonable, the experience was tainted because the movers put a dent in the wall when carrying a coffee table into the living area.
The movers was quite helpful but only thing which I would like to mention that they were a bit more expensive.
I've had an awesome experience with this company. Moving was very easy and fast. Their website is very useful to estimate the price and to book a date. I highly recommend this company to all of my friends.